Terms of service

Terms of Service

Welcome to Gigi Flower Studio. By placing an order with us, you agree to the following terms and conditions:

1. General

• All products are sold subject to availability.
• We reserve the right to substitute flowers, colors, or packaging of equal or greater value when specific items are unavailable due to seasonality or supply.
• Product images on our website are for illustrative purposes. Actual arrangements may vary slightly.

2. Orders and payments

• Orders are confirmed only after full payment has been received.
• It is the customer’s responsibility to provide accurate delivery information. We are not responsible for orders delayed or undelivered due to incorrect addresses or recipient details.

3. Delivery and pickup

• Deliveries are made within our service areas during business hours.
• Same-day delivery is subject to order cut-off times and product availability.
• If the recipient is not available at the delivery address, the courier may leave the flowers with a neighbor, at the front desk, or in a safe place, unless specific instructions were provided.

4. Refunds and returns

• Due to the perishable nature of flowers, all sales are final. Please refer to our Return and Refund Policy for details.

5. Cancellations

• Orders for same-day delivery cannot be canceled once in preparation.
• Future-date orders may be canceled at least 24 hours prior to delivery/pickup time for a full refund.

6. Liability

• We are not liable for delays caused by circumstances beyond our control (e.g., severe weather, traffic, accidents, third-party courier issues).
• Our maximum liability for any claim is limited to the value of the order.

7. Customer service

• For any inquiries, please contact us at info@gigiflowersmia.com or call (954) 849-0733.